Right now, I'm testing different models of Tomtom watches to check if I encouter issues. I can also reinject the 2 quickfix files inside the watch, but I'm afraid it will be hard to find the actual files and convert them. Even better, I can restore the watch firmware as I have been able to download the firmwares from the official website. Now my watch can perform a full sync without issue. So, my TomtomSportsConnect software now runs without the tomtom website. I have been able to simulate the behaviour of the TomTom API so that the sync is not blocked. Thanks to the StudioBluePlanet software, it's now possible to sync the time, the activities and some other stuff.īut it was still not possible to sync the date, sync the GPS quickfix or factory reset the watch. Like many others, I'm using the TomTom watches since years, and I was really sad when Tomtom has closed the website, as it was now impossible to sync the watch. I would consider doing manual downloads of my data and uploads to other services, but they seem to state that they will not provide any way to do that or open the API for someone else to do so. A shame since the watch still works great, the battery still lasts seemingly forever, and I even have a lot of spare parts from canibalizing others to replace the glass/button a couple times. I know the old Runner I keep around stops functioning when the memory is full, and has no on-device way of clearing the data, so that may EOL my watch as well. They mention in the FAQ that the devices will still function, but they wont be able to connect to any thing to download data. Not too surprising since it got out of the sports device market in 2017 and has been maintaining the site, server, apps, etc gratis since then. If these steps fail, try installing the updates using a different computer.As I mainly use the app and hadn't logged into the website in quite some time, I recently noticed that TomTom has announced that it is going to be completely removing the service and app support after Sept 30 2023. Try downloading and installing the updates again using If you are trying to download your update on a business network, for example in an office at your workplace, be aware that your company may have download restrictions and access policies that may prevent updates from being downloaded. It may be necessary to configure your firewall and router to allow MyDrive Connect full access to the Internet. Make sure MyDrive Connect is allowed access to the Internet by the security software.įirewalls, antivirus scanners and pop-up blockers can also interfere with a download. We highly recommend using a network (Ethernet) cable to make a direct connection between your computer and the Internet modem.Ī wireless Internet connection can be used, but this can be affected by interference which can result in a slow or failed download.Īlso, if you are using a public network, the network may have an unstable Internet connection which can cause a download or an installation failure. Make sure there is a stable Internet connection. Make sure your navigation device is connected to MyDrive Connect. Make sure you are using the latest version of MyDrive Connect. If you get an error during an update, try the following: In most cases simply trying to download the update again and leaving the navigation device connected to the computer resolves the problem. Errors during updates can happen for various reasons.
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